Installation

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Installation – 4 Steps

  • Pre-Install Script
  • Azure Marketplace Installation
  • Application Install
  • Rollout Preparation

Detailed Timeline

Pre-Requirements

Hours to Days

  • Automated Script OR
  • Detailed Instructions
Resource Creation

Hours to Weeks

  • From Azure Marketplace Install OR
  • Azure Resource Manager (ARM) Templates
Custom App Packages

> 1 Day

  • Custom Install Packages Created
  • Using Your Specific Environment Variables
Install

Hours

  • We Remote Install OR
  • Packages for Self Installation
  • Publish Teams Apps (Assist & AMC)
Initial Configuration

Hours

  • Set 4 Variables in AMC
  • Create Initial Categories
  • Assign Roles
Populate KB

Day(s)

  • Ingest Specified Documents
  • If Desired – Review
Train Admin/Managers/SMEs

1 Week

  • Training in Hours, Not Weeks or Days
Rollout/Manage

Your Own Timeline

  • Promote Use Using Supplied Communication Templates
  • Monitor and Manage