Employees spend hours trying to solve questions that Assist can answer in seconds.
Assist provides focused answers in Microsoft Teams using your company’s information and Microsoft Viva.
Assist provides focused answers in Microsoft Teams using your company’s information and Microsoft Viva.
Finding the right answers is critical for job success. We are swimming in a world of information. It is hard to quickly find the right answers. Industry studies show employees spend 10+ hour per week trying to find answers. This is costly, frustrating, and negatively impacts workplace satisfaction.
Assist helps you get accurate, helpful answers quickly.
“Employees spend 1.8 hours every day—9.3 hours per week searching and gathering information. Put another way, businesses hire 5 employees but only 4 show up to work; the fifth is off searching for answers, but not contributing any value.”
— McKinsey: “Time Searching for Information.”
Assist finds the right answer.
Assist is an intuitive interface to ask questions and get answers through Microsoft Teams.
If more information is desired, Assist quickly connects users with an appropriate Subject Matter Expert (SME).
Unlike a web search that returns multiple results, Assist provides a single, correct answer based on your organization’s information.
Easy to use with convenient access in Teams.
Increased user satisfaction from Assist’s targeted, useful, concise answers
Option to Ask an Expert questions for answers and avoid dead-ends
24/7 availability within Teams & Teams mobile app
Get better SmartAnswers™ that are always improving from Assist’s AI learning, SME, management, and user feedback
Ability to continually monitor the status of questions you ask.
Service and support teams are challenged in providing good employee support. Users expect quick access to helpful answers, not just a promise. Assist meets this goal with SmartAnswers™.
Your employees have questions, and your company already has the answers.
The answers employees need are in employee handbooks, corporate policy manuals, web portals, SharePoint documents, retirement plans, insurance policies, and more.
Without Assist, getting the right answer takes valuable time to find and read.
All documents you wish to make available are uploaded to Assist when you become a client.
Then, question and answers are extracted and paired using Microsoft’s QnA Artificial Intelligence application. This forms the foundational knowledge base of Assist’s SmartAnswers™.
Assist provides better answers by learning what employers and employees value. This way the knowledge base continually improves, learning better answers to new questions.
SmartAnswers™ learns through AI, user feedback, Subject Matter Experts, and management guidance.
This is SmartAnswers™.
Assist allows users to review the history of past questions, provide ratings, and to monitor and track questions submitted to an expert.
Company administrators can assign SME roles, set Service Level Agreements (SLA), update the knowledge base, review ratings, and customize the look and feel of Assist.
Assist uses transaction activity and leverages Microsoft PowerBI to provide valuable insights and reports.
Assist provides the right answer to your questions, reducing your help desk call volume.
Assist integrates with third party help desk products when required, including: ServiceNow, Dynamics, Zen Desk, SalesForce, and more.
All ticket history is transferred, including; Question, Answer(s), SLA, time stamps, etc.
Assist uses Microsoft LogicsApps and automated workflows to integrate your apps, data, services, and systems, for highly scalable integration solutions for your enterprise and business-to-business (B2B) scenarios to simplify the way that you connect legacy, modern, and cutting-edge systems across cloud, on premises, and hybrid environments.
Organizational Leaders looking to increase employee satisfaction and save money.
Subject Matter Experts looking to provide better service.
ServiceDesk managers looking to improve service and reduce help desk call volume.
Your organization’s users of Assist.
Our commitment to customers is to solve problems and deliver practical solutions that save time and money.
The Assist founders leverage over 50 years of combined experience to deliver powerful support solutions.
Our team draws on years of experience in AI, Machine Learning, Help Desk Systems, and information management to provide you a great product.
One founder’s earlier product was awarded Microsoft’s Product of the Year with a user base in the hundreds of thousands.
Contact us to request a virtual demonstration:
Most importantly, use the time with us to get answers to your specific needs and how to quickly set up Assist in your company’s environment.
Yes, Assist works natively with all Teams clients.
Yes, Assist acts as its own ticket management system. Any ticket can be promoted to any external system, such as ServiceNow or Dynamics, with full details.
There is no need for you to create questions and answers.
Creation of the initial knowledge base is included as part of the installation process.
During setup, documents identified and approved by you are used to automatically create the knowledge base.
It’s always possible to scan more documents, bulk import of question and answer pairs, or create them individually either with our help or on your own.
Anyone can suggest new questions and answers (QnAs) or suggest modifications to existing QnAs.
Only authorized users can review suggestions and publish to the knowledgebase.
All actions and changes are audited.
Assist requires and runs in your Azure subscription. For security, your data is always under your control.
Azure costs depend upon usage. Typical Azure costs are under $200/month.
Everything required is included in setup.
We can either build out the implementation for you or provide you with all required documentation for your IT team.
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